Returns and Refund Policy
Last updated: 21 September 2026
At Binderly, we specialise in trading cards, sealed TCG products, graded cards, collectibles and other hobby products where condition, authenticity and factory seals can form an important part of an item's value.
This policy explains how cancellations, returns and refunds are handled for purchases from Binderly Limited. Nothing in this policy is intended to restrict your statutory rights under applicable consumer law.
Online Orders – Change of Mind
If you are a consumer purchasing online, you may have a statutory right to cancel your order without giving a reason.
For qualifying purchases, you must tell us that you wish to cancel within 14 days of the day after you receive your goods. Once you have notified us, you must return the goods within the following 14 days.
To notify us of a cancellation or return, please email hello@binderly.uk with your order number and details of the item(s) you wish to return.
Please contact us before sending goods back so that we can provide the appropriate return instructions and ensure your return can be identified when it arrives.
Condition of Returned Products
Customers are entitled to examine goods to the extent reasonably necessary to establish their nature, characteristics and functioning.
However, you may be responsible for any reduction in value resulting from handling beyond what would reasonably be permitted when examining the goods in a shop.
Due to the collectible nature of many of our products, condition can represent a significant proportion of an item's value.
Where applicable, returned products should therefore be:
- unused and complete;
- returned with all original packaging, accessories, promotional items and included contents;
- protected appropriately for return transit; and
- returned in the condition in which they were supplied, subject to any handling reasonably necessary to inspect them.
Where excessive handling, opening, damage, alteration or removal of packaging has diminished the value of a returned product, Binderly reserves the right to make any deduction from the refund permitted by law.
Sealed TCG Products & Collectibles
Factory seals, shrink-wrap, product packaging and overall box condition can materially affect the collectible value of sealed trading card and collectible products.
We therefore strongly recommend that customers wishing to exercise a change-of-mind cancellation do not open factory-sealed products or unnecessarily remove or damage their packaging.
This includes booster boxes, booster packs, collection boxes, tins, decks, cases, blind/randomised products and similar sealed collectibles.
Opening a product or its packaging does not automatically remove a statutory cancellation right where one exists. However, where opening, handling or damaging the product or packaging reduces its value beyond what would reasonably be permitted when examining the product in a shop, Binderly may make a deduction reflecting that diminished value where permitted by law.
Once randomised contents have been opened or revealed, the circumstances of any requested return will be assessed in accordance with applicable consumer law.
Single Trading Cards
Trading card condition can substantially affect market value. We therefore operate particularly strict inspection procedures for returned single cards.
Where a statutory cancellation right applies, nothing in this policy removes that right.
However, the exact card supplied must be returned. Binderly may record identifying characteristics and the condition of individual cards before dispatch and compare these records with any returned card.
Cards that have been substituted, altered or damaged after delivery will not qualify for a refund on that basis. Where customer handling has caused diminished value, any permitted deduction may be made from the refund.
For single cards purchased in-store, our normal no-change-of-mind returns policy applies.
Graded Cards
The exact graded card originally supplied must be returned, including its original grading holder, label and associated identifying features.
Binderly may record certification numbers, slab condition, labels, security features, photographs and other identifying characteristics before dispatch.
Returned graded cards may be compared against these records. Evidence of substitution, alteration, slab tampering or customer-caused damage may affect or prevent a refund where permitted by law.
In-Store Purchases
Binderly does not offer change-of-mind refunds or returns for purchases completed in-store.
This does not affect your statutory rights where goods are faulty, not as described or otherwise fail to conform to the contract.
A product being unwanted, changing in market value, being available elsewhere for a lower price or the customer simply changing their mind does not entitle the customer to an in-store refund.
Click & Collect
Where an order and binding purchase are completed online and the customer subsequently collects the goods from our store, applicable rights relating to distance contracts may still apply.
Where an item is merely reserved and the purchase itself is subsequently completed in-store, our in-store returns policy applies.
Pre-Orders
A pre-order represents a commitment to purchase the product.
Changing your mind, finding the product cheaper elsewhere, changes in market value or no longer wanting the product do not create any additional contractual right to cancel a pre-order.
Where a statutory cancellation right applies, that right remains unaffected.
If Binderly is unable to fulfil a pre-order and cancels the order, the affected amount will be refunded in full.
Automated Purchases, Bots & Keyword Monitoring
Customers are responsible for the configuration and use of third-party purchasing software, bots, webhooks, keyword monitors, automated checkout systems and similar services.
An order will not be treated as unauthorised solely because a customer's automated system purchased an unintended product.
Use of automation does not create any additional cancellation or refund entitlement. Where the customer nevertheless has a statutory cancellation right, that right remains unaffected.
Binderly reserves the right, where legally permitted, to cancel or refuse orders, restrict purchasing or take reasonable steps to protect the business where automated purchasing activity, abuse or manipulation of our ordering systems is identified.
Return Postage
Binderly does not provide free change-of-mind returns.
For change-of-mind returns, the customer is responsible for arranging and paying the direct cost of returning the goods to us.
We strongly recommend using a tracked and appropriately insured delivery service suitable for the value of the goods.
Customers should retain their proof of postage and tracking information until their return and refund have been completed.
This does not affect circumstances where applicable consumer law requires Binderly to bear return costs, including certain cases involving faulty, incorrect or non-conforming goods.
Original Delivery Charges
For qualifying cancellation of an online order, we will refund the cost of our least expensive standard delivery option where required by law.
If you selected an enhanced or more expensive delivery method, such as an upgraded express service, we are not required to refund the additional amount above the cost of our standard delivery option.
Where only part of a multi-item order is cancelled, any entitlement to repayment of the original delivery charge will be determined according to the circumstances and applicable law.
Payment Processing Fees
Where a customer exercises a statutory right to cancel a qualifying online order, Binderly will not deduct payment-processing or refund-processing fees where doing so is prohibited by law.
Where no statutory cancellation right exists and Binderly agrees to a cancellation or refund entirely at its discretion, any applicable terms will be communicated before that discretionary cancellation is agreed.
Products Arriving Damaged
If your parcel or product appears to have been damaged during delivery, please contact hello@binderly.uk as soon as possible.
We ask that visible transit damage is reported within 48 hours of delivery wherever reasonably possible. This helps us investigate the circumstances with the delivery carrier. This requested reporting period does not remove any statutory rights you may otherwise have.
Please retain:
- the product;
- the outer shipping packaging;
- all internal packaging;
- the shipping label; and
- any other contents of the parcel.
We may request clear photographs of these items and of the alleged damage.
Binderly may use dispatch records, photographs, video, product-condition records, parcel weights, carrier information and other available evidence when investigating a claim.
Missing or Incorrect Items
If you believe an item is missing from your parcel or that you have received an incorrect product, please contact hello@binderly.uk promptly. We ask that visible discrepancies are reported within 48 hours of delivery wherever reasonably possible.
Please retain the complete parcel and packaging while we investigate.
Binderly may review order records, fulfilment records, parcel weights, stock records, photographs/video and other available evidence.
Where Binderly confirms that an incorrect item has been supplied or an item has been omitted, we will provide the appropriate remedy in accordance with your statutory rights.
Delivery Disputes & Parcels Marked as Delivered
Where carrier tracking records an order as delivered but you report that it has not been received, please contact us promptly.
A claim of non-receipt will not automatically result in an immediate replacement or refund while the circumstances are being investigated.
Binderly may consider tracking information, delivery photographs, GPS/location information where available, delivery scans, the delivery address supplied with the order and other relevant carrier evidence.
Customers may be required to cooperate with a carrier investigation and provide reasonable information or declarations concerning non-receipt.
Nothing in this section excludes Binderly's responsibilities where applicable law provides that goods remain at the trader's risk until they come into the physical possession of the consumer or another person identified by the consumer to receive them.
Incorrect or Incomplete Delivery Addresses
Customers are responsible for checking that the delivery information submitted with an order is complete and accurate.
Binderly cannot accept responsibility for losses caused solely by incorrect or incomplete information supplied by the customer to the extent permitted by law.
If you identify an address error before dispatch, contact us immediately. We cannot guarantee that an address can be changed once an order has entered fulfilment or been dispatched.
Refused, Uncollected & Returned-to-Sender Parcels
A parcel being refused, left uncollected or returned to Binderly does not by itself automatically constitute cancellation of the order.
Where a parcel is returned because the customer provided incorrect delivery information, failed to collect it, refused delivery or otherwise failed to receive it, Binderly may require payment of a new delivery charge before redispatch.
Any cancellation or refund request will be handled according to the customer's applicable contractual and statutory rights.
Sale, Clearance & Imperfect Products
Sale and discounted products have the same statutory rights as products purchased at full price.
Where an item is sold with a defect, packaging imperfection or other condition issue that has been clearly disclosed before purchase, that disclosed issue cannot subsequently be treated as an undisclosed defect.
This is particularly relevant to collectible products sold with disclosed tears, dents, damaged shrink-wrap, box wear or other packaging imperfections.
Manufacturer & Factory Defects
Some sealed TCG and collectible products may contain manufacturing defects, printing errors, damaged cards, missing components or other factory quality-control issues that are not visible until the product is opened.
Please contact Binderly if you encounter such an issue.
Depending on the nature of the issue, we may advise or assist you with the manufacturer's support or replacement process. Nothing in this section removes any statutory remedy you may have against Binderly as the retailer.
Suspected Substitution, Tampering & Returns Abuse
Because Binderly deals in condition-sensitive and high-value collectibles, we may record the condition and identifying characteristics of products before dispatch.
This may include photographs/video, certification numbers, product seals, packaging characteristics, serial or identifying information and other reasonable records.
Returned products may be inspected and compared against our dispatch records.
Where there are reasonable grounds to suspect substitution, alteration, tampering or other returns abuse, processing may be paused for a reasonable period while the matter is investigated.
Where the evidence establishes that the returned product is not the product originally supplied, has been altered or substituted, or has been damaged after delivery, Binderly may refuse or reduce the claimed refund to the extent permitted by law.
Binderly also reserves the right, where legally permitted, to restrict or refuse future transactions in cases of substantiated fraud, returns abuse or misuse of our services.
Chargebacks & Payment Disputes
We encourage customers to contact hello@binderly.uk first if there is a problem with an order so that we have an opportunity to investigate and resolve it.
Nothing in this policy prevents a customer from exercising a legitimate legal or payment-dispute right.
Where a chargeback, payment dispute or similar claim is raised, Binderly may provide the relevant payment provider with evidence relating to the transaction, including order information, customer correspondence, tracking, delivery information, dispatch records and photographs where appropriate.
Exchanges & Store Credit
Binderly does not provide an automatic contractual entitlement to an exchange or store credit.
Where no statutory refund or replacement right applies, Binderly may choose to offer an exchange, store credit or another resolution at its discretion. Any such offer does not create an obligation to make the same offer in another case.
Gifts
Returns relating to gifts must still be linked to a verifiable Binderly purchase.
Where a monetary refund is due, refunds will normally be made to the original payment method used for the transaction.
Binderly may, at its discretion and where appropriate, offer a gift recipient an exchange or store credit instead.
International Returns
Binderly ships to selected international destinations, including destinations within Europe, Canada and North America.
For change-of-mind international returns, customers are responsible for arranging and paying the return shipping costs unless applicable law requires otherwise.
International returns should be sent using an appropriately tracked and insured service. Customers are responsible for completing return customs documentation accurately and identifying the shipment appropriately as returned merchandise where applicable.
Customers should contact hello@binderly.uk for return instructions before sending an international return.
Mandatory consumer rights applicable to the transaction remain unaffected.
Proof of Purchase
We may ask for reasonable evidence that an item was purchased from Binderly before processing a return, refund or other claim.
This may include an order number, receipt, order confirmation, payment record or other reasonable evidence that allows us to identify the transaction.
Refunds
Once a returned product has been received, we will inspect it and assess the return.
Approved refunds are normally processed within 5 business days of inspection.
Where legislation requires reimbursement sooner or within a particular maximum period, the statutory deadline will apply.
Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed or required by law.
Your bank, card issuer or payment provider may require additional time to display the refund after Binderly has processed it.
How to Request a Return, Cancellation or Refund
All formal return, cancellation, damaged-order and refund requests should be submitted by email to:
Please include:
- your full name;
- your Binderly order number or other proof of purchase;
- the product(s) concerned;
- the reason for contacting us; and
- photographs or other supporting information where relevant.
Please do not send products back before contacting us. We will provide the appropriate return instructions.
Sending a product to Binderly without prior contact does not by itself mean that Binderly has accepted that a refund is due.
Your Statutory Rights
Nothing in this Returns & Refunds Policy is intended to exclude, restrict or replace rights that cannot lawfully be excluded under applicable consumer law.
For UK consumers, relevant legislation includes the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Binderly Limited
28 High Street
Soham
Ely
Cambridgeshire
CB7 5HE
United Kingdom
Returns & Refunds: hello@binderly.uk