Binderly Limited

Cancellations

Orders may be cancelled at any time prior to dispatch. Please note, a 3% cancellation fee will be applied to cover non-refundable payment processing costs incurred at the time of purchase.

Returns

We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.

To be eligible, items must be unused, in their original condition, and returned in their original packaging.

Damaged or Incorrect Items

Please inspect your order upon receipt. If your item is damaged, defective, or incorrect, contact us as soon as possible so we can resolve the issue promptly.

Exchanges

We only offer exchanges for items that are faulty, defective, or damaged upon arrival. If this applies, please contact us immediately and we’ll arrange a suitable resolution.

Refunds

Once we’ve received and inspected your return, we’ll notify you of the outcome. If approved, your refund will be processed back to your original payment method.

Please allow time for your bank or card provider to process the refund, as this can vary depending on the institution.

Return Shipping

Before sending any items back, please contact us via email or live chat.

Customers are responsible for the cost of return shipping. Shipping costs are non-refundable. If a refund is issued, the return shipping cost will be deducted from your total refund amount.

Binderly Limited cannot be held responsible for any additional costs incurred due to delayed, lost, or misrouted parcels.

Shipping times for exchanged items may vary depending on your location.

Return Address

Binderly Limited
28 High Street,
Soham,
Ely,
Cambridgeshire,
CB7 5HE

Company Number

15286750